Warranty Policy

Last updated: July 22, 2026 · Proffsshop is operated by Paradvillan Sverige AB (VAT SE559401947201)

Statutory rights (consumers)

As a consumer you always have a three (3) year right to complain about original defects under the Swedish Consumer Sales Act (konsumentköplagen (2022:260)), regardless of any manufacturer warranty. A defect that appears within two years of delivery is presumed to have existed at delivery, unless we can show otherwise.

Manufacturer warranties

Many of our products carry a separate manufacturer warranty (length and terms vary by brand and are stated on the product page or in the product documentation). A manufacturer warranty is an addition to — never a limitation of — your statutory rights.

What is covered

Manufacturing and material defects under normal, intended use. Not covered: normal wear and tear, consumables (e.g. blades, bits, abrasives), damage from incorrect use, overload, inadequate maintenance, or unauthorised modification. Safety-critical products (e.g. fall protection) must be inspected and retired according to the manufacturer's instructions; equipment that has arrested a fall must always be taken out of service.

How to make a claim

Email support@proffsshop.com with your order number, a description of the fault and photos/video. We will respond within 48 hours on business days. Valid claims are resolved by repair, replacement or refund at no cost to you, including reasonable return shipping.

Business customers

For B2B purchases, the complaint period and remedies follow the Swedish Sale of Goods Act and any separate written agreement, unless otherwise stated.